Shipping & returns

Terms of Delivery 
Confirmed delivery dates are not fixed dates, unless stated otherwise. We reserve the right to postpone delivery in the case of force majeure for the duration of the obstruction plus a reasonable period of recuperation. Delivery shall be made by a reputable source such as but not limited to FedEx, UPS, or USPS. The Olive Branch is not responsible for packages lost or damaged in transport. Deliveries will be made to the shipping address provided by the buyer. 

Export Restrictions 

At the moment, The Olive Branch only ships to US delivery addresses.

Change of mind returns

The Olive Branch does not accept returns if you change your mind.

Other Returns 

The Olive Branch will accept product returns and provide you with an exchange or refund where the product is faulty or is not of merchantable quality

If you cannot present your Olive Branch online invoice or other acceptable proof of purchase, the Olive Branch reserves the right not to offer a refund or exchange.

 Please note:
Your original Olive Branch online invoice is the best form of proof of purchase
Refunds will be issued using your original payment method.
Refunds will not be provided for the purchase of gift certificate/voucher. Gift certificate / voucher or coupon is not redeemable for cash.